Our Customer Charter
CityTrust Healthcare is recognised as a ‘premiere organisation of care’ providing homecare and healthcare as well as supporting leading residential care homes.
We are devoted in our commitment to facilitate people of all ages suffering from a medical illness or fragility to remain in the familiar surroundings of their own home; as it is our objective to enable people to preserve an active and independent lifestyle as far as what is reasonably practical. We respect the wishes of our clients and add merit to our service by receiving direction from multi-disciplinary services to guarantee best practice.
Whether a person requires help for half a day, full-time, or even on a live-in basis, we listen attentively to the specific needs of every individual because, as well as clients, we want families to have peace of mind knowing that a parent or loved one is being cared for or supported by our trusted and dedicated staff.
We are flexible in our approach and completely reliable; providing a professional service to ensure first-rate continuity of support and care. It is our mission to treat all clients with respect and of course to be sensitive to their needs and abilities. We strive for excellence and have a sincere passion to guarantee that people retain a physically and mentally enjoyable life in our care and as far as possible help patients to live independent lives within the community.